FAQ

Will I encounter difficulties using checks that are not ordered from my bank?
Is it possible that a deny checks processed by DiscoverChecks.com?
How is it possible that DiscoverChecks.com can offer such unique designs and for much less than standard bank checks?
If my bank name changes will DiscoverChecks.com modify my check order?
What is a MICR Specification Sheet and when will I need one?
Can I place additional details such as a mobile phone or license number on my checks?
How can I place an order with DiscoverChecks.com?
How can I view my order status?
How do I place an online order?
Are the colors that appear on my monitor the same as the final product?
Does DiscoverChecks.com accept credit cards as payment for online orders?
How can I confirm that DiscoverChecks.com has received my online order?
Can I place an order if I have a new bank account and have not received any checks yet?
How can I place an order if I have run out of checks?
If I ordered checks through the DiscoverChecks.com website, can cancel my order?
When the United States Postal Service (USPS) or UPS cannot deliver and order due to an incorrect address, what shall I do?
How long do I have to notify you with problem order issues?
Does DiscoverChecks.com have a return policy?

Will I encounter difficulties using checks that are not ordered from my bank?
No, not at all because checks are produced by printers not by banks. The bank simply takes your check order then sends it on to the printer for processing. Once your check order is received from the printer and fulfilled, the printer sends the final order to the account holder. Keep in mind that DiscoverChecks.com as well as check printers adhere to stringent specifications. The only difference between DiscoverChecks.com and a check printer is that you have a greater selection of designs for a cheaper price..

Is it possible that a deny checks processed by DiscoverChecks.com?
Banks cannot refuse checks that were not processed through them and their printer. All check printers, including DiscoverChecks.com must follow American National Standards Institute (ANSI) requirements. It doesn’t matter who you purchase your checks from but, by purchasing checks through DiscoverChecks.com, you receive much greater discounts without compromising quality..

How is it possible that DiscoverChecks.com can offer such unique designs and for much less than standard bank checks?
Banks work with printers setting a mark-up high enough for both parties to make a profit. Purchasing checks through us means only two parties are involved - the account holder and DiscoverChecks.com. As the account holder, you save money since you buy your checks directly from DiscoverChecks.com..

If my bank name changes will DiscoverChecks.com modify my check order?
If a revision to your bank occurs such as a name a change due to a merger, it is possible your check order may be influenced. If your bank has informed you of recent changes call DiscoverChecks.com customer service at 1-866-315-0459. Fortunately, for our customers, DiscoverChecks.com is often aware of bank changes, therefore, we may have those details in our database. In some cases, a MICR Specification Sheet is required for such a change, and DiscoverChecks.com will inform you how to obtain and complete the form..

What is a MICR Specification Sheet and when will I need one?
MICR (Magnetic Ink Character Recognition) Specification Sheet is a layout diagram that allows the bank to specify its requirements to any printer. A MICR Specification Sheet form is required so that correct numbers and spacing are applied to your check. This allows for proper check scanning at your financial institutions. DiscoverChecks.com and your local bank branch understand what is required for a MICR Specification Sheet. If you require a MICR Specification Sheet, call DiscoverChecks.com at 1-866-315-0459, our customer service representatives will guide you through the process..

Can I place additional details such as a mobile phone or license number on my checks?
Sure, from the Personalization page, add your desired details to the Other line. Since your check security is a great concern at DiscoverChecks.com, we recommend you refrain from including sensitive details such as social security numbers or driver's license numbers. In fact, in several states it is forbidden to print social security numbers on materials that will be delivered by post..

How can I place an order with DiscoverChecks.com?
There are two easy ways to submit your check order to DiscoverChecks.com: 1.From our website, use our secure server to submit your check order. 2.Call us toll-free at 1-866-315-0459 and one of our call service agents will guide you through the order process..

How can I view my order status?
You can log on to our website to check your order status. From the Order Status page enter the required details, and the system will provide you with the status. Alternatively, you can call us toll-free at 1-866-315-0459 to check your order status..

How do I place an online order?
1.From the top navigation bar, choose a product category such as checks or labels. 2.Choose a sub-category to view the designs. 3.Choose a design. 4.From the Order Now field, choose the check products you wish to order such as checkbook covers, checks, and labels. 5.Click Add to Order. 6.Click Checkout to finalize your order or Continue Shopping if your order is not complete..

Are the colors that appear on my monitor the same as the final product?
The colors displayed on a screen appear differently from the print image. You can calibrate your monitor to modify the color and brightness but keep in mind the colors appearing on your specific monitor are purely representational and may not be as authentic as the final product..

Does DiscoverChecks.com accept credit cards as payment for online orders?
DiscoverChecks.com accepts credit card payments from American Express, Discover, MasterCard, and VISA for online orders..

How can I confirm that DiscoverChecks.com has received my online order?
The last phase of placing an online order is the display of the Order Confirmation page. Shortly after your order is placed, you will receive an order confirmation email. Keep the email in a safe place as it contains your order confirmation number, which can be used to check the status online..

Can I place an order if I have a new bank account and have not received any checks yet?
DiscoverChecks.com will gladly process check orders for new accounts. Your bank will issue temporary checks; you simply need to write “VOID” across one of the temporary checks and send us another one with the payment amount. Note: Do not send copies of temporary checks for order processing. We need original checks that include the banks’ encoded s routing number and your bank account number..

How can I place an order if I have run out of checks?
For your protection, we require a voided check and a payment check from the same account. If you no longer have checks available, contact your bank, so they can issue temporary checks. Write “VOID” across one of the temporary checks and send us another one with the payment amount. Note: Do not send copies of temporary checks for order processing. We need original checks that include the banks’ encoded s routing number and your bank account number..

If I ordered checks through the DiscoverChecks.com website, can cancel my order?
As long as your order has not been printed, you can cancel it. If your order has been printed, we can only refund the shipping charges..

When the United States Postal Service (USPS) or UPS cannot deliver and order due to an incorrect address, what shall I do?
If your order package is returned to DiscoverChecks.com from USPS or UPS, you will be contacted by telephone or email in a timely manner. We can re-ship your order package for $4.50 per box of checks. You will also be charged additional shipping costs..

How long do I have to notify you with problem order issues?
You have 90 days from the order date to contact DiscoverChecks.com (not the date of receipt). If you have not received your order in a reasonable timeframe, contact DiscoverChecks.com. Once your order arrives, verify that it is correct and completely fulfilled. View the checks to ensure the printing details are exactly what you ordered. Feel free to contact us if any issues occur. After 90 days from your order date, DiscoverChecks.com is not liable or responsible for any problems with your order..

Does DiscoverChecks.com have a return policy?
Non-custom items can be returned to DiscoverChecks.com within 21 days of purchase. All returned non-custom items are subject to a 25% restocking fee. DiscoverChecks.com does not accept returns for custom orders. We will, however, at our discretion, issue a refund or substitute for any defects on custom printed items. DiscoverChecks.com cannot be held responsible for any typographical errors occurred when submitting orders through our online ordering system. Please verify the correctness of your order details before submitting and finalizing an online order. You will be charged a 25% restocking fee on custom orders if we issue a refund. DiscoverChecks.com will not refund any portion of outbound shipping charges. The customer is solely responsible for return shipping charges. If a customer refuses a product or an address is undeliverable by the United States Postal Service (USPS), the customer is solely responsible for all product return charges incurred by DiscoverChecks.com as well as outbound charges necessary to re-ship the product to the customer..